Law Enforcement Guidelines

These guidelines are for law enforcement officials seeking information about members of Tovari (the “Service”), operated by Tovari. We are committed to the safety of our community and to cooperating with lawful requests, while protecting our members' privacy and following the law. These guidelines do not create any enforceable rights against Tovari and may be updated at any time. They are not legal advice.

Send valid legal process and law-enforcement requests to support@tovariworld.com. To help us locate the correct records and respond, every request should include:

• •The issuing agency, the name and contact information (including agency email and phone) of the requesting official, and a badge or ID number.
• •The specific identifier(s) for the account at issue — the member's registered email address and/or username. Requests without a specific identifier cannot be processed.
• •The specific records sought and the relevant date range, described as narrowly as possible.
• •A copy of the signed legal process (subpoena, court order, or warrant), or, for emergencies, the emergency-disclosure information described in Section 5.
• •Whether a delay of notice to the affected member is legally required, and if so, the authority for that delay.

A physical address for formal service of process is available to law enforcement upon request via the contact address above.

Consistent with the U.S. Stored Communications Act (18 U.S.C. § 2701 et seq.) and other applicable law, the type of information we can disclose depends on the legal process provided:

• •Subpoena — may be required for basic subscriber records, such as the name, email address, and account creation date associated with an account.
• •Court order under 18 U.S.C. § 2703(d) — may be required for certain non-content transactional records.
• •Search warrant — issued on a showing of probable cause under applicable procedure, required for the contents of communications and other stored content where content exists.

We review every request for legal sufficiency and may object to, narrow, or seek to quash requests that are overbroad, vague, legally deficient, or that do not comply with applicable law. Requests from authorities outside the United States should be submitted through a U.S. legal-assistance channel such as a Mutual Legal Assistance Treaty (MLAT) or letter rogatory.

Tovari only has the information described in our Privacy Policy. We do not conduct criminal background checks or identity verification beyond optional photo verification, and we do not collect government-ID or payment-card numbers on our own systems — payments are processed by our payment provider, Stripe. Available records may include account registration details, limited profile information, and service-related logs, to the extent we retain them.

In situations involving an imminent risk of death or serious physical injury to any person, law enforcement may submit an emergency disclosure request. Send it to support@tovariworld.com with “EMERGENCY” in the subject line and include:

• •The nature of the emergency and the specific danger of death or serious physical injury.
• •The account identifier(s) involved and the information needed to address the emergency.
• •Why the information is needed without delay, and the requesting official's identity and agency.

Consistent with 18 U.S.C. § 2702(b)(8) and (c)(4), we may — but are not required to — voluntarily disclose information to law enforcement when we believe in good faith that an emergency involving such a danger requires disclosure without delay. Submitting an emergency request does not guarantee disclosure; we evaluate each request on its facts.

We will honor a valid request to preserve records in connection with official investigations under 18 U.S.C. § 2703(f). We will take reasonable steps to preserve available account records for 90 days, renewable for one additional 90-day period upon a renewed request, pending service of valid legal process. A preservation request is not a request for disclosure and does not itself require us to produce any records.

Our policy is to notify members of requests for their information before disclosure so they may seek to protect their rights, unless we are prohibited from doing so by law or court order (for example, a valid non-disclosure order under 18 U.S.C. § 2705(b)), or unless we believe in good faith that doing so would be counterproductive in an emergency involving a risk of death or serious physical injury, or would risk harm to a child or to another person. If a non-disclosure obligation carries an expiration date, we may notify the member after it expires.

Tovari has zero tolerance for child sexual abuse and exploitation (CSAE) and for human trafficking. We report apparent child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) as required by law, and we cooperate with the resulting investigations. See our Child Safety Standards for how to report a concern involving a minor.

We may take steps to verify the authenticity of any request and the identity of the requesting official before responding, and we may seek reimbursement for costs of production where permitted by law. We may decline or challenge requests that are unlawful, overbroad, or intended to harass, and nothing in these guidelines waives any legal objection available to Tovari or to our members.

All law-enforcement requests and questions about these guidelines should be directed to support@tovariworld.com. This channel is for law-enforcement and legal-process matters; members seeking help should use in-app support.